4. In the cases referred to in the previous paragraph, the operator and/or the captain shall endeavour to find an alternative solution, in consultation with the customer. Any extra costs, as far as is reasonable, shall be charged to the customer. The operator and/or the captain shall decide whether the chosen solution can reasonably be implemented.
5. If the agreed ship and/or captain is/are unexpectedly unavailable, the operator shall be entitled to deploy an equivalent ship and/or another captain. If this is not possible and the unavailability is the result of a cause that a conscientious operator could not have prevented, the operator shall be entitled to terminate the contract.
6. The operator can increase the price in connection with changes to the transport costs (including fuel costs), or the taxes and other charges payable, up to 20 days before commencement of the cruise. If this provision is applied, the operator shall indicate how the price increase has been calculated. In the case of an increase of more than 8%, the customer shall be entitled to terminate the contract without charge, within 10 days of receiving written notification of the price increase.
7. If the costs referred to in the previous paragraph decrease after the contract is established and before the start of the cruise, the customer shall be entitled to a price reduction. In that case, the operator shall be entitled to deduct from the repayment any administrative costs incurred.
8. The operator can cancel the contract within the period stated in the offer in the event that the number of reservations for the cruise is smaller than the minimum number of participants required, which the customer was made aware of prior to the booking.
9. The operator draws the customer’s attention to the obligation under article 8, paragraph 9.
10. The operator shall make mutual agreements with the customer regarding the payment of port, bridge, lock and pilot costs, local taxes and other types of charge such as tourist tax and fuel costs.
11. If, due to exceptional and unavoidable circumstances, the return transport of the customer and/or the guests cannot be provided as agreed in the contract, the cost of the necessary accommodation, not exceeding three overnight stays per customer/guest, shall be borne by the operator.
Article 8 – Rights and obligations of the customer
1. The customer must provide the operator or their representative with a list of names of the guests, including telephone numbers of contact persons, at the start of the cruise at the latest.
2. At the end of the agreed cruise period, the customer must ensure that the ship is left in the same condition as it was at the start of the agreed cruise period, as far as this is within the customer’s sphere of influence.
3. If the customer has not acted in accordance with the provisions of the previous paragraph, the operator shall be entitled to return the ship, at the expense of the customer, to the condition that it was in at the start of the agreed cruise period. This latter provision does notapply when the costs referred to are covered by insurance.
4. The customer and their guests must follow the instructions of the operator and/or the captain and/or other crew members at all times. This especially applies to the regulations and instructions that are important for order and safety.
5. If meals are not eaten on board, an amount for catering for the captain and crew shall be included in the rental price.
6. The baggage of the customer and their guests must be of such dimensions and stowed in such a way that it does not cause an obstruction. This shall be judged by the captain. Permitted baggage consists of the usual necessary portable items for the personal use of the customer and/or guest, not including food and/or drink, that a customer and/or guestcan easily carry with them at any one time; packed in suitcases, bags, duffle bags and/or